Refund window
Refund requests must be raised within 7 calendar days from the date of successful payment.
- The 7-day period starts from the purchase date shown on your order confirmation.
- Requests received after 7 calendar days may not be eligible for refund review.
- The order must be linked to the same registered email address used on TeachConnect.
Eligible situations
We review refunds for genuine order or delivery issues involving digital products.
- Duplicate payment for the same product.
- Wrong product delivered or inaccessible file after successful payment.
- Material technical issue that prevents opening or using the ebook or digital resource.
- Other verified purchase issues reviewed by TeachConnect support.
How refunds are processed
If a refund is approved, it is sent back to the original payment method.
- Email admin@teachconnect.in with your order number, registered email address, and issue details.
- Attach screenshots or a short explanation if the file is inaccessible or incorrect.
- Approved refunds are initiated to the original mode of payment.
- Bank or gateway processing timelines may vary after approval.
Support contact
If you need help with a purchase, refund request, return request, or ebook delivery, email admin@teachconnect.in with your order number and registered email address.